we work hard to
Vanguard® prides itself in customer service which owner Charles Lockee says, “…is the heart and soul of our everyday business.”
Vanguard Cleaning Systems of the Triad is a locally-owned business. We opened the company in 2009 and our franchise owners currently service over 300 customers in the Piedmont Triad area. Our janitorial franchise owners service customers in a variety of facilities, including office spaces, healthcare, educational institutions, industrial, and manufacturing.
Our franchise owners’ clients have varied cleaning requirements, ranging from general office cleaning, healthcare facility cleaning, industrial office cleaning, to the different needs of private schools and churches. While approximately 20% of our franchise owners’ customers are medical offices and medical specialty practices, our franchise owners successfully provide a wide variety of cleaning services. Their maintenance and specialty care routines are tailored to the needs of each individual facility.
We take pride in the high quality of our customer service, which owner Charles Lockee says, “…is the heart and soul of our everyday business. We fully expect to do exactly what we promise we will do and more. As humans, we make mistakes, but rest assured, our staff will make every effort to ensure that the concerns of our customers are addressed.” Indeed, for two of the last three years, Vanguard Cleaning Systems of the Triad has won the “Highest Customer Service Award,” which Charles credits to outstanding service providers and their teamwork with the office staff. “Our credo is that we want to take cleaning off the list of things about which our customers have to worry. Having been fortunate enough to win two Customer Service Awards is evidence that we’re doing a pretty good job of that and I am very grateful to everyone involved, especially our customers.”
Vanguard Cleaning Systems of The Triad Franchise Owners Provide Industry-Leading Janitorial and Commercial Office Cleaning Services in Greensboro, North Carolina.
Vanguard franchisees will deliver an affordable customized janitorial program that provides green cleaning services that are healthy for your office and safe for the environment. Green cleaning, which utilizes special equipment to remove a higher percentage of dirt and bacteria, while requiring less cleaning chemicals, and cleaning for health are vital aspects of the services Vanguard franchise business owners offer.
Franchisees provide janitorial cleaning and custom services for a variety of industries, including the following:
- General Offices
- Multi-Tenant Facilities and Property Managed Buildings
- Medical Offices
- Schools and Training Facilities
Learn about the 5 Vanguard Cleaning Systems Service Standards:
“We are proud of our franchise owners and their results.”
—Charles Lockee, Master Franchise Owner, Vanguard Cleaning Systems of The Triad
Through a master franchise network of 53 regional offices, Vanguard Cleaning Systems janitorial franchise owners provide janitorial cleaning services for more than 15,000 commercial customers in North America. Vanguard Cleaning Systems of The Triad franchise business owners offer high-quality janitorial services throughout the following Greensboro, NC markets:
- High Point
Vanguard Cleaning Systems franchisees take responsibility and work hard to avoid issues or problems, but when they occur, they are addressed directly, quickly and completely.
- Listen – It’s the only way to improve the service. Franchisees ask questions. Listen. Understand. And work with you on what needs to be addressed.
- Solve – Remedy the issue. With your feedback and the Vanguard Franchisee’s experience, the issue can be resolved quickly.
- Confirm – Even after the issue is resolved, the Vanguard Cleaning Systems team will confirm with you and see if additional support is needed.
The Vanguard Cleaning Systems organization of independent businesses is built on a history of trust, integrity, execution and quality that few can match. The results are superior, because so much time is invested in preparation.
Our team prides itself on customer satisfaction. We are proud to have been recently award in both 2014 and 2016 with the “Highest Account Satisfaction” award presented by the Vanguard Cleaning Systems National Franchise.
WHAT THEY SAID
“Professional and easy to work with in all areas.”
“Professional way of handling our cleaning needs. Extremely customer-friendly.”
“The service is very professional and completed in a timely manner. I’m able to reach out with any questions and/or concerns and get a response and a solution within 24-48 hours.”
We feel very fortunate to work with our Vanguard cleaning team. They not only keep our office looking clean & fresh, but ensure it’s sanitized and disinfected every single day. Their understanding of cleaning techniques unique to the healthcare industry and commitment to the highest standards gives us confidence that our patients and employees remain protected and safe. Vanguard has been a strong asset to our practice!
Quality, professional results at a fair price. After trying several firms before Vanguard with lackluster results we are extremely happy we gave Vanguard a chance. You have a customer for life!
“We are pleased with the services we have received and appreciate Vanguard’s dedication to Customer Service.”
“Vanguard does a great job of cleaning our office. Keep up the good work!”
“Great service with little or no intervention.”
“Very good service. I wouldn’t change a thing.”
“We have been very pleased with Vanguard.”