Questions to Ask When Hiring Janitorial Service

If part of your job is to manage the cleaning and maintenance of a Piedmont Triad commercial facility, you know how important it is to hire the right janitorial service. Pick the wrong one, and you’ll be paying too much money for not enough cleaning. A bad janitorial service leaves your building in poor condition and causes discomfort for employees and guests. It can be a terrible situation.  So, how do you know the good janitorial services companies from the bad?hiring

The key to hiring the right janitorial services company that will give you quality cleaning and the most bang for your buck is to ask the right questions. It’s not enough to ask what services they provide and for how much. You need to dig a little deeper to understand how they operate as a company and if they can truly back up the value they claim to bring to their clients.

Not sure what questions to ask? Don’t go into hiring janitorial services blindly. Here are a few questions you might not have thought about before that can help you weed out the amateur janitorial services from the veterans. Pay attention to their answers and make sure their responses portray them as trustworthy professionals who are committed to serving their clients’ best interests.

Do you do background checks?

You need to know you can trust your janitorial service. They will be sending staff to your property at all hours of the night and day. This can leave your building, colleagues, and visitors vulnerable. Decide now that you will only be hiring janitorial services who perform thorough criminal background checks on employees for the safety of everyone.

Background checks look at more than just criminal histories too. They can also pull up details about work and education history, professional licenses, and references. Any worthwhile janitorial service will want to know this information so they can hire proven professionals who will perform quality work for their clients.   Hiring janitorial services who rely on background checks to inform their hiring decisions is a proven way to ensure you get the level of service you expect.

What kind of insurance do you have?

An experienced Piedmont Triad janitorial service company knows that accidents happen. The good ones carry insurance that will cover both you and them in the event of property damage or injury while their team is at your site. The bad ones don’t invest in this type of insurance and let their clients accept liability.

Don’t put yourself at risk. Hire a janitorial service that has the professionalism and courtesy to insure their employees and protect their clients. Ask if they are insured and bonded and if they carry worker’s compensation for their employees.

Are you ISSA CIMS certified?

A Cleaning Industry Management Standard (CIMS) certification from ISSA is an honor. It indicates that a company has achieved a number of high-level benchmarks that demonstrate excellence in customer service. They must meet 100% of ISSA’s required standards and at least 60% of its recommended standards for professional commercial cleaning.

This certification communicates to a client like you that a janitorial service has proven its commitment to high-quality cleaning and customer care as defined by the experts at the Worldwide Cleaning Industry Association. They obviously take quality and industry standards seriously and have the expertise and resources to provide the highest quality work.

If you care about the condition of your facility, don’t you want the best of the best cleaning it? Ask about a CIMS certification when hiring janitorial services to narrow down your search to the cream of the crop.

How do you perform quality control?

Every good company has a way to ensure their employees are doing good work. It’s not different for janitorial services. Any professional cleaning service you hire should be able to tell you what quality control measures they have in place. The more the better. These measures can be anything from having a supervisor check on cleaning teams, checklists of tasks to follow, client surveys, and more.

A good janitorial service will always provide a way for clients to communicate complaints and get them fixed promptly. Ask about any guarantees. Your janitorial service should be willing to stand behind their work and correct any mistakes to keep their clients happy.

Do you provide safety training for employees?

It’s not enough that janitorial staff know how to clean. They need to know how to do so safely for their own sake as well as yours. Workplace accidents can cause a lot of stress if someone gets hurt or property is damaged. Furthermore, using the wrong cleaning chemicals can pose a risk to anyone in the building.

You deserve to feel confident that a service provider knows what they are doing, especially when it comes to safety. When hiring janitorial services, ask what kind of safety training they provide for employees. All will provide cleaning training, but that training does not always address safety concerns so it is worth asking about. If they can’t share details about safety training, that’s a red flag.

When hiring janitorial services, there are many good questions to ask. Asking the important questions that reveal a company’s priorities makes it’s easier to find a reliable provider who will focus on your needs as the client and follow through with excellent work. Your facility will look better and everyone who walks through your doors will enjoy a healthier atmosphere. Your job will be easier, and you will have greater peace of mind.

If you are a commercial property owner or manager in the Piedmont Triad area, contact Vanguard Cleaning Systems of the Triad.  We know what it takes to do commercial cleaning right while keeping it affordable. Our experienced team performs top-notch janitorial services that will leave your facility sparkling.  Request your free quote today and experience the Vanguard Difference.

Jeff Scales administrator